Job Description

What you’ll need to succeed as a Shop Customer Service Representative at XPO

Minimum qualifications:

• 2 years of customer service experience
• Strong computer skills, including Microsoft Office
• Available to work a variety of shifts, including days, and occasional after-hours and/or weekends

Preferred qualifications:

• Transportation industry experience
• Experience in a vehicle maintenance shop
• Excellent verbal and written communication skills

About the Shop Customer Service Representative job

Pay, benefits and more:

• Pay starts at $21.16/hour
• Day Shift, Monday - Friday, 8:00am - 4:30pm
• Full health insurance benefits on day one  
• Life and disability insurance 
• Earn up to 13 days PTO your first year
• 9 paid company holidays 
• 401(k) option with company match 
• Education assistance 

What you’ll do on a typical day:

• Act as a liaison between shop management, external vendors and category management
• Review, update, and make data entries related to shop cost and supply on parts in computerized maintenance management system (CMMS)
• Communicate with vendors via phone, email and in person about preauthorized repairs including shipping parts, PO creation and closing final invoices
• Inventory control including shop cycle counts, maintaining proper inventory on hand, processing core refunds, stocking parts and processing credits for returned parts
• Monitor work orders to ensure parts are checked out properly
• Monitor various reports to ensure compliance
• Create and close purchase orders
• Create Pro numbers to track shipments
• Set up invoices to be paid and coordinate with A/P to ensure timely remittance
• Other tasks and responsibilities related to supporting the shop staff

Shop Customer Service Representatives are required to:

• Safely move and/or stand for extended periods of time in a shop and office setting
• Tolerate occasional loud noise levels
• Move objects of various shapes, sizes, and weights frequently up to 50 lbs. and occasionally greater than 75 lbs.
• Reach (including above your head), bend, climb, push, pull, squat and kneel as necessary to perform the job duties
• Safely operate a forklift (training certification provided) to unload or move large parts pallets, as needed

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here .

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